Women in Healthcare: Empathy, Accountability, and Everyday Leadership
Download MP3In this episode of MGMA's Women in Healthcare podcast, host Adrienne Lloyd talks with Hayley Boling, CEO of Bowling Vision Center and Insight Surgery Center, about the realities of leadership, the importance of empathy and accountability, and the everyday moments that shape strong teams. They discuss mentorship, support networks, and the value of authenticity in healthcare and beyond.
- 00:03 — Introduction and Guest Background
- 02:12 — Creating a Culture of Accountability with Empathy
- 17:02 — Being a Woman Leader in Healthcare
- 27:52 — Finding Mentors and Building Support Networks
- 36:31 — Key Leadership Lessons: Progress Over Perfection
- 42:27 — Closing Thoughts and Thank You
Your Host:
Adrienne Palmer Lloyd, MHA, FACHE
CEO/Founder, Optimize Healthcare
MGMA Consultant | Certified John Maxwell Leadership Coach | Lean/Six Sigma Expert
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🌐 Optimize Healthcare
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CONNECT WITH Haley!
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- MGMA Leaders Conference 2025: Learn more and register
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This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
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