MGMA Insights: Discovering the Power of Human Connection with Rob Lawless
Download MP3In this episode of MGMA Insights Podcast, host Daniel Williams sits down with Rob Lawless, founder of Rob's 10k Friends LLC and an upcoming keynote speaker at the MGMA Financial Conference. Rob shares his extraordinary mission to meet 10,000 different people for one hour each, exploring the profound value of human connection. This episode offers medical practice leaders a unique perspective on building meaningful relationships, improving workplace engagement, and understanding the power of intentional interactions.
Key Takeaways:
The FRIEND Framework for Meaningful Connections:
Key Takeaways:
The FRIEND Framework for Meaningful Connections:
- F: Family
- R: Relationships
- I: Industry (career and education path)
- E: Entertainment (hobbies outside work)
- N: Needs
- D: Dreams for the future
Problem-Solving Insights for Medical Practice Leaders:
Improving Employee Engagement: Rob suggests taking an hour to sit with employees, actively listen, and write their stories back to them. This approach:
Improving Employee Engagement: Rob suggests taking an hour to sit with employees, actively listen, and write their stories back to them. This approach:
- Forces active listening
- Creates a sense of being truly seen and heard
- Potentially increases talent retention
- Builds deeper workplace connections
Connection Strategy:
- Rob emphasizes that "no one really knows what they're doing with their lives" and everyone is "doing the best they can with the resources they have."
Notable Quotes:
- "Every human interaction, no matter how brief, has the potential to change your life."
- "The act of writing people's stories afterwards forces you to be present."
Resources:
- Rob Lawless on Instagram: https://www.instagram.com/robs10kfriends/
- Connect with Rob Lawless on LinkedIn
- Upcoming Keynote: 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here
Podcast Sponsor CareCredit
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
