MGMA Insights: A Strategic Approach to Building High-Performing Teams
Download MP3In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team. Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice and insights from top service industries, he offers practical strategies for medical practice leaders to enhance their hiring process.
Key Takeaways:
Key Takeaways:
- 03:20 Hiring Paradigm Shift: Move beyond resume-based hiring to assessment-driven candidate selection
- 10:42 Mindset Matters: Prioritize candidates with a genuine desire to serve and find fulfillment in healthcare
- 13:29 Transferable Hiring Strategies: Approach works across different healthcare specialties and practice types
- 17:09 Burnout Prevention: Strategically building the right team can dramatically reduce practice leader stress
- 18:01 Emotional Impact: Reduce Sunday night anxiety and Monday morning dread through strategic hiring
- 21:21 Team Performance: Replace low-performing team members to improve overall practice culture and retain top talent
Resources:
Visit the Build My Team website to learn more
Connect with Dr. Michael Neal on LinkedIn
Read Rocket Fuel: By Gino Wickman and Mark C. Winters - Available on Amazon
Read Mindset: By Carol Dweck - Available on Amazon
Additional Resources:
Visit the Build My Team website to learn more
Connect with Dr. Michael Neal on LinkedIn
Read Rocket Fuel: By Gino Wickman and Mark C. Winters - Available on Amazon
Read Mindset: By Carol Dweck - Available on Amazon
Additional Resources:
Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.
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This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
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