MGMA Insights: Leadership Insights for Navigating Modern Healthcare Challenges
Download MP3In this episode of the MGMA Insights Podcast, host Daniel Williams joins Mark Noon, a retired US Air Force medical leader and founder of LEADERSHIPTEN to explore leadership challenges amid cultural adaptations in the post-pandemic workplace. With extensive experience coaching healthcare organizations, Mark shares critical leadership strategies for medical practice managers and administrators while offering practical approaches to team development and patient experience.
Key Takeaways:
[04:12] Career Evolution: Mark transitioned from military medical laboratory work to leadership consulting, demonstrating the importance of adaptability in professional growth
[10:00] Leadership Challenges: Four primary leadership challenges identified:
Key Takeaways:
[04:12] Career Evolution: Mark transitioned from military medical laboratory work to leadership consulting, demonstrating the importance of adaptability in professional growth
[10:00] Leadership Challenges: Four primary leadership challenges identified:
- Communication
- Motivation
- Delegation
- Culture building
[12:11] Workplace Flexibility: Embracing remote work requires trust, understanding individual work styles, and creating flexible communication strategies
[18:21] Cross-Role Understanding: Implement role-playing exercises to help team members understand each other's responsibilities and improve interdepartmental communication
[21:42] Accountability Strategies:
[18:21] Cross-Role Understanding: Implement role-playing exercises to help team members understand each other's responsibilities and improve interdepartmental communication
[21:42] Accountability Strategies:
- Establish two-way accountability
- Practice upward accountability
- Take personal responsibility for commitments
[30:00] Employee Expectations: Employees want leaders who:
- Are personally known
- Demonstrate professional competence
- Genuinely care about team members
Resources:
- Visit the LEADERSHIPTEN website
- Connect with Mark Noon on LinkedIn
- Set Up: Timeless Leadership Skills for Your Success
- Download the 4 Elements of Leadership Economics
Additional Resources:
Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.
NotifyMD Podcast Ad
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
U.S. Bank Podcast Ad
Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards.
Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.
MGMA Analytics Podcast Ad
Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.
