MGMA Insights: Managing Disruptive Physician Behavior with Dr. Christopher Kodama
Download MP3In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark, about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, conversation techniques, and follow-up. Dr. Kodama also previews his upcoming session at the MGMA Leaders Conference in Orlando.
Main Points:
00:50 – Introduction and Guest Welcome
01:38 – Dr. Kodama's Background and Career Journey
05:13 – Understanding Disruptive Physician Behavior
06:36 – Defining Disruptive Behavior
08:20 – Identifying Disruptive Dynamics in Practice
11:53 – Approaching the Difficult Conversation
17:44 – Follow-Up and Mitigating Risk
20:23 – Conclusion and Upcoming Conference Details
Additional Resources:
Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.
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This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
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