Ask MGMA: How to Right-Size Staffing for Value-Based Care vs. Fee-for-Service
Download MP3In this episode of Ask MGMA, host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also shares practical tips for preventing burnout and walks through actionable steps for practices moving toward value-based care. Stick around for a rapid-fire round of myth-busting to separate fact from fiction in staffing trends.
00:51 – Introduction and Welcome
02:04 – Staffing Benchmarks: Value-Based Care vs. Fee-for-Service
05:20 – Role of Technology in Care Delivery
05:50 – Benchmarking and Measuring Staffing Effectiveness
07:44 – Preventing Burnout Through Smarter Staffing
08:44 – Steps for Transitioning to Value-Based Care
11:19 – Rapid-Fire Myth Busting: What Practices Get Wrong
12:12 – Final Thoughts and Where to Start
Additional Resources:
00:51 – Introduction and Welcome
02:04 – Staffing Benchmarks: Value-Based Care vs. Fee-for-Service
05:20 – Role of Technology in Care Delivery
05:50 – Benchmarking and Measuring Staffing Effectiveness
07:44 – Preventing Burnout Through Smarter Staffing
08:44 – Steps for Transitioning to Value-Based Care
11:19 – Rapid-Fire Myth Busting: What Practices Get Wrong
12:12 – Final Thoughts and Where to Start
Additional Resources:
Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.
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This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
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