MGMA Insights: How to Maintain Service Excellence in Healthcare Amid Staffing Challenges
Download MP3In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages.
Key Topics & Timestamps:
- 00:00 – Introduction and Guest Welcome
- 02:15 – Current Trends in Healthcare Practices
- Overview of staffing trends and the impact on healthcare service delivery
- 03:33 – Maintaining Service Standards
- How organizations can uphold service excellence despite workforce challenges
- 06:05 – Strategies for Staff Engagement
- Approaches to motivate and retain staff in a demanding healthcare environment
- 09:57 – Optimizing Processes and Environment
- How automation and process improvements can enhance service quality
- 13:32 – Building a Culture of Service Excellence
- The role of visible leadership in setting and maintaining service expectations
- 18:26 – The Importance of Patient Feedback
- How to leverage patient insights for continuous service improvements
- 20:11 – Final Thoughts and Takeaways
Resources & Direct Links:
- Learn more about Kristin Baird and the Baird Group: Baird-Group.com
- Read additional MGMA articles on healthcare staffing and patient experience: MGMA.com
Podcast Sponsor CareCredit
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
