Member Spotlight: Empower Clinicians and Embrace Change to Improve Retention and Satisfaction
Download MP3In this episode, we welcome Blake Hendrickson, MBA, FACMPE, PhD, Assistant Professor and MHA Program Director at Austin Peay State University. Blake shares his career journey in healthcare, from urgent care to consulting to academia. He also discusses nursing retention, patient satisfaction, and strategies for improving retention through clinician empowerment and technology.
In this episode of the MGMA Member Spotlight Podcast, we welcome Blake Hendrickson, MBA, FACMPE, PhD. Blake is an Assistant Professor at Austin Peay State University, where he serves as the Program Director of the MHA Program.
Blake shares his career journey in healthcare, from working in urgent care to consulting to becoming a professor. He discusses his research on nursing retention and patient satisfaction and offers insights on improving retention through empowering clinicians and embracing technology.
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