Member Spotlight: Empower Clinicians and Embrace Change to Improve Retention and Satisfaction
Download MP3In this episode, we welcome Blake Hendrickson, MBA, FACMPE, PhD, Assistant Professor and MHA Program Director at Austin Peay State University. Blake shares his career journey in healthcare, from urgent care to consulting to academia. He also discusses nursing retention, patient satisfaction, and strategies for improving retention through clinician empowerment and technology.
In this episode of the MGMA Member Spotlight Podcast, we welcome Blake Hendrickson, MBA, FACMPE, PhD. Blake is an Assistant Professor at Austin Peay State University, where he serves as the Program Director of the MHA Program.
Blake shares his career journey in healthcare, from working in urgent care to consulting to becoming a professor. He discusses his research on nursing retention and patient satisfaction and offers insights on improving retention through empowering clinicians and embracing technology.
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PDS (Practice Data Solutions)
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Podcast Sponsor Boost Lingo
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Podcast Sponsor MGMA Analytics
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From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
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Visit MGMA Analytics to learn more.
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
