Member Spotlight: Empower Clinicians and Embrace Change to Improve Retention and Satisfaction
Download MP3We welcome Blake Hendrickson to the MGMA Member Spotlight podcast. Blake has his MBA, FACMPE, and PhD. He is Assistant Professor at Austin Peay State University where he is Program Director of the MHA Program.
Blake discusses his career journey in healthcare, from working in urgent care to consulting to becoming an assistant professor. He shares thoughts about conducting research on nursing retention and patient satisfaction, and offers suggestions for improving retention through empowering clinicians and embracing technology.
Resources:
Blake on LinkedIn: https://www.linkedin.com/in/blakehendricksonmbafacmpe/
Blake at Austin Peay: https://www.apsu.edu/hhp/graduate-degrees/master-healthcare-administration/faculty.php
FACMPE Program: https://www.mgma.com/apply-for-fellowship
SPONSOR:
PDS (Practice Data Solutions):
Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/
MGMA Leaders Conference
We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events.
Additional Leaders Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com.
If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.
We welcome Blake Hendrickson to the MGMA Member Spotlight podcast. Blake has his MBA, FACMPE, and PhD. He is Assistant Professor at Austin Peay State University where he is Program Director of the MHA Program.
Blake discusses his career journey in healthcare, from working in urgent care to consulting to becoming an assistant professor. He shares thoughts about conducting research on nursing retention and patient satisfaction, and offers suggestions for improving retention through empowering clinicians and embracing technology.
Resources:
Blake on LinkedIn: https://www.linkedin.com/in/blakehendricksonmbafacmpe/
Blake at Austin Peay: https://www.apsu.edu/hhp/graduate-degrees/master-healthcare-administration/faculty.php
FACMPE Program: https://www.mgma.com/apply-for-fellowship
SPONSOR:
PDS (Practice Data Solutions):
Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/
MGMA Leaders Conference
We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events.
Additional Leaders Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com.
If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.
Zoll Data Systems
This podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.
MGMA Analytics
In the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.
This podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.
MGMA Analytics
In the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.
