Member Spotlight: Empower Clinicians and Embrace Change to Improve Retention and Satisfaction
Download MP3We welcome Blake Hendrickson to the MGMA Member Spotlight podcast. Blake has his MBA, FACMPE, and PhD. He is Assistant Professor at Austin Peay State University where he is Program Director of the MHA Program.
Blake discusses his career journey in healthcare, from working in urgent care to consulting to becoming an assistant professor. He shares thoughts about conducting research on nursing retention and patient satisfaction, and offers suggestions for improving retention through empowering clinicians and embracing technology.
Resources:
Blake on LinkedIn: https://www.linkedin.com/in/blakehendricksonmbafacmpe/
Blake at Austin Peay: https://www.apsu.edu/hhp/graduate-degrees/master-healthcare-administration/faculty.php
FACMPE Program: https://www.mgma.com/apply-for-fellowship
SPONSOR:
PDS (Practice Data Solutions):
Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/
MGMA Leaders Conference
We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events.
Additional Leaders Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com.
If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.
We welcome Blake Hendrickson to the MGMA Member Spotlight podcast. Blake has his MBA, FACMPE, and PhD. He is Assistant Professor at Austin Peay State University where he is Program Director of the MHA Program.
Blake discusses his career journey in healthcare, from working in urgent care to consulting to becoming an assistant professor. He shares thoughts about conducting research on nursing retention and patient satisfaction, and offers suggestions for improving retention through empowering clinicians and embracing technology.
Resources:
Blake on LinkedIn: https://www.linkedin.com/in/blakehendricksonmbafacmpe/
Blake at Austin Peay: https://www.apsu.edu/hhp/graduate-degrees/master-healthcare-administration/faculty.php
FACMPE Program: https://www.mgma.com/apply-for-fellowship
SPONSOR:
PDS (Practice Data Solutions):
Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/
MGMA Leaders Conference
We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events.
Additional Leaders Resources:
MGMA Leaders Conference registration: mgma.com/conferences/leaders/register
Leaders Conference Schedule: mgma.com/conferences/leaders/schedule
Conference Overview: mgma.com/conferences/leaders/overview
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com.
If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.
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Are your patients concerned about out-of-pocket costs? Is your practice looking for a way to help address those concerns and improve the patient experience? Then, you may want to consider offering the CareCredit credit card as a payment option. For over thirty-five years, CareCredit, a Synchrony solution, has been offering patients a way to pay for health and wellness expenses not covered by insurance. CareCredit can seamlessly integrate with your business and offer a valuable financing option for your patients so they can pay for services or products over time to help fit their budget. To learn more about how CareCredit works for you and your patients, visit www.carecredit.com/mgmapodcast.
NextGen
Looking to transform your healthcare practice with AI? NextGen Healthcare is leading the way by leveraging artificial intelligence. It is helping practices improve efficiency, streamline workflows, and enhance patient outcomes. From predictive analytics to automating routine tasks, NextGen Healthcare's AI solutions are revolutionizing the delivery of care. Don't miss out on the future of healthcare innovation. Visit https://www.nextgen.com/ today to learn how NextGen Healthcare can help you drive efficiency and elevate patient care.
