Bonus Episode: Humanizing Healthcare through Culture, Empathy and Technology
Download MP3In this episode of the MGMA Member Spotlight podcast host Daniel Williams is joined by Jason Raidbard and Ken Chin to discuss humanizing healthcare through culture, empathy and technology. Jason and Ken share lessons from their careers in healthcare leadership and strategies for improving engagement.
Summary:
Jason and Ken discuss their journeys in healthcare administration and how they met through their involvement with MGMA. They rose through the ranks to leadership positions overseeing large departments. Jason shares how he started in local government but found his calling in healthcare. Ken details his path from medical assistant to administrator. They emphasize the importance of treating employees with respect through genuine communication and flexibility.
Key Takeaways:
- Treat all employees, including leadership, with respect through genuine two-way communication
- Normalize conversations around mental health and make wellness resources accessible to destigmatize issues
- Foster diversity among staff to better reflect and serve all patient populations
- Offer flexibility in schedules and work modes to support work-life balance
- Leverage technology for streamlined workflows, collaboration across locations and data-driven insights
- Start with building human connections through emotional intelligence and empathy at all levels
- Recognize and acknowledge good work regularly to boost morale and performance
Connect to the Guests:
Jason on LinkedIn
Jason on the Web
Ken on LinkedIn
Ken on the Web
Sources Mentioned:
MGMA
Press Ganey
Perspectives
Powell's Bookstore
Shake Shack
Summary:
Jason and Ken discuss their journeys in healthcare administration and how they met through their involvement with MGMA. They rose through the ranks to leadership positions overseeing large departments. Jason shares how he started in local government but found his calling in healthcare. Ken details his path from medical assistant to administrator. They emphasize the importance of treating employees with respect through genuine communication and flexibility.
Key Takeaways:
- Treat all employees, including leadership, with respect through genuine two-way communication
- Normalize conversations around mental health and make wellness resources accessible to destigmatize issues
- Foster diversity among staff to better reflect and serve all patient populations
- Offer flexibility in schedules and work modes to support work-life balance
- Leverage technology for streamlined workflows, collaboration across locations and data-driven insights
- Start with building human connections through emotional intelligence and empathy at all levels
- Recognize and acknowledge good work regularly to boost morale and performance
Connect to the Guests:
Jason on LinkedIn
Jason on the Web
Ken on LinkedIn
Ken on the Web
Sources Mentioned:
MGMA
Press Ganey
Perspectives
Powell's Bookstore
Shake Shack
MGMA Resources:
MGMA Stat
Ask an Advisor
MGMA Membership:
MGMA Consulting
Music:
"Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.
Midmark
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.
With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.
Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.
RingCentral:
We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.
