MGMA Member Spotlight: Navigating Patient Financial Responsibility with Julie Mobley
Download MP3In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient financial responsibility.
Key Takeaways:
Key Takeaways:
- Julie shares her diverse healthcare journey, including her background in speech pathology, software testing, and eventually transitioning into healthcare administration.
- Julie has been an MGMA member for 10 years, initially introduced to the organization through her work with an EMR company.
- As a practice leader, Julie emphasizes the importance of effective communication, emotional intelligence, and understanding personality differences to foster strong team dynamics.
- Managing a remote chronic care management team presents unique challenges, which Julie addresses through quarterly in-person meetings and leveraging a physician-led leadership team.
- Patient financial responsibility is a significant issue, with the recent rule change prohibiting the reporting of patient collections to credit bureaus. Julie outlines the impact on financial stability, administrative burden, and patient relationships.
- Julie discusses strategies for educating patients on financial policies, including utilizing various communication channels and providing easy-to-understand resources.
Resources:
- MGMA Operations Conference: The show will be held March 2-4, Bellagio Resort & Casino, Las Vegas, NV
- Julie Mobley will be speaking twice at the show:
- Bridging Gaps: Chronic Care Management and Value-Based Care (Monday, March 3, 7:30 AM – 8:30 AM PDT)
- Navigating Patient Financial Responsibility (Monday, March 3, 10:15 AM – 11:15 AM PDT)
MGMA BestPrice Official Podcast Sponsor
Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy
Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy
