MGMA Ask An Advisor: Optimizing Network Utilization Through KPI Tracking
Download MP3In this episode of the MGMA Ask an Advisor Podcast, hosts Daniel Williams and Christy Good dive into the importance of network utilization KPIs and how they can be leveraged to enhance patient satisfaction and operational efficiency. They discuss the critical metrics to track, the benefits of monitoring network utilization, and strategies for implementing cost-effective solutions, even for smaller practices.
Key Points:
Key Points:
- Understanding Network Utilization KPIs: Appointment wait times, referral patterns, resource allocation, and care coordination are key metrics that directly impact patient satisfaction.
- Identifying the Right Metrics: Practices should focus on KPIs that directly influence patient experience, such as appointment availability, referral completion rates, and post-discharge follow-ups.
- Benefits of Monitoring Network Utilization: Tracking appointment availability and wait times can improve access to care, while monitoring referral patterns and care transitions can enhance care coordination and reduce fragmented care.
- Using Data to Personalize Care Plans: Analyzing patient utilization history and treatment outcomes can inform more tailored care plans, leading to improved satisfaction and reduced complications.
- Strategies to Reduce Hospital Readmissions: Timely follow-up appointments and additional post-discharge support for high-risk patients can significantly lower readmission rates.
- Challenges and Solutions: Lack of integration between systems and concerns about data security and patient privacy are common challenges, but can be addressed through robust encryption, access controls, and leveraging MGMA's benchmark tools and resources.
Resources:
- MGMA DataDive: A comprehensive benchmarking tool that provides detailed metrics on network utilization, enabling practices to compare their performance against industry standards.
Ask an Advisor: For personalized guidance, practices can reach out via email at advisor@mgma.com to connect with MGMA experts.
Podcast Sponsor Boost Lingo
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
