MGMA Insights: Sarah Clark on Enhancing the Patient Experience
Download MP3In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.
Major Takeaways:
The 4 Ps to Success:
The 4 Ps to Success:
- Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.
- People: Investing in staff training and development to improve patient interactions and satisfaction.
- Paperwork: Simplifying documentation processes to minimize errors and improve compliance.
- Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.
Key Strategies for Enhancing Patient Experience:
- Implementing robust feedback systems to understand patient needs and expectations.
- Utilizing technology to facilitate better communication and streamline appointment scheduling.
Increasing Profits Through Improved Processes:
- Identifying and eliminating bottlenecks in practice operations.
- Leveraging data analytics to make informed decisions about resource allocation and service offerings.
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Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Daniel Williams: dwilliams@mgma.com
Ryan Reaves: rreaves@mgma.com
Colleen Luckett: cluckett@mgma.com
Cristy Good: cgood@mgma.com
Cristy Good: cgood@mgma.com
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MGMA BestPrice Official Podcast Sponsor
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Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy
