MGMA Insights: Sarah Clark on Enhancing the Patient Experience
Download MP3In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.
Major Takeaways:
The 4 Ps to Success:
The 4 Ps to Success:
- Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.
- People: Investing in staff training and development to improve patient interactions and satisfaction.
- Paperwork: Simplifying documentation processes to minimize errors and improve compliance.
- Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.
Key Strategies for Enhancing Patient Experience:
- Implementing robust feedback systems to understand patient needs and expectations.
- Utilizing technology to facilitate better communication and streamline appointment scheduling.
Increasing Profits Through Improved Processes:
- Identifying and eliminating bottlenecks in practice operations.
- Leveraging data analytics to make informed decisions about resource allocation and service offerings.
We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Daniel Williams: dwilliams@mgma.com
Ryan Reaves: rreaves@mgma.com
Colleen Luckett: cluckett@mgma.com
Cristy Good: cgood@mgma.com
Cristy Good: cgood@mgma.com
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Podcast Sponsor Boost Lingo
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
