MGMA Insights: Sarah Clark on Enhancing the Patient Experience
Download MP3In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.
Major Takeaways:
The 4 Ps to Success:
The 4 Ps to Success:
- Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.
- People: Investing in staff training and development to improve patient interactions and satisfaction.
- Paperwork: Simplifying documentation processes to minimize errors and improve compliance.
- Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.
Key Strategies for Enhancing Patient Experience:
- Implementing robust feedback systems to understand patient needs and expectations.
- Utilizing technology to facilitate better communication and streamline appointment scheduling.
Increasing Profits Through Improved Processes:
- Identifying and eliminating bottlenecks in practice operations.
- Leveraging data analytics to make informed decisions about resource allocation and service offerings.
We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Daniel Williams: dwilliams@mgma.com
Ryan Reaves: rreaves@mgma.com
Colleen Luckett: cluckett@mgma.com
Cristy Good: cgood@mgma.com
Cristy Good: cgood@mgma.com
Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!
This episode is brought to you by Greenway Health.
Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.
Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.
To learn more about Greenway Health and Novare, visit greenwayhealth.com.
