MGMA Podcasts

In this MGMA Member Spotlight Podcast episode, host Daniel Williams speaks with Tony Schier, Executive Director of Cheyenne Obstetrics and Gynecology, about implementing successful human resources practices. They discuss strategies for developing employee skills, tracking performance goals, conducting effective interviews, and onboarding new hires. Tony contributed to MGMA's newest book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition.

 
Summary:
Tony shares how his practice evaluates staff annually and encourages career development through certifications and training. He explains how setting organizational, department, and individual goals tied to key metrics helps improve performance in areas like patient satisfaction. Tony also discusses prioritizing integrity and cultural fit when interviewing candidates. The conversation provides insights on developing employees, implementing performance reviews, and strengthening recruitment practices at small medical offices.

Takeaways:

- Performance reviews focus on open-ended questions about accomplishments rather than a 1-5 scale to encourage dialogue. Goals are set to improve patient satisfaction scores and financial metrics like days in AR.

- When hiring, integrity and cultural fit are priorities. Schirer assesses soft skills during interviews and ensures fairness.

- New hires complete onboarding materials online and receive orientation, training, and shadowing with a mentor.

Sources:
Cheyenne Obstetrics and Gynecology
Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition

MGMA Sources:

Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com.

Today’s podcast is sponsored by RingCentral 

RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.

Support for this podcast also comes from ilumed
ilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.