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MGMA Insights: Peer-to-Peer Conversations and Work-Life Balance with Dr. Jennifer Taylor

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In the latest episode of the MGMA Insights Podcast, host Daniel Williams welcomes Dr. Jennifer Taylor, Lead Medical Director at Humana, to discuss crucial topics affecting medical practice leaders today. Dr. Taylor shares the importance of effective communication among medical professionals, strategies for achieving a balanced work-life dynamic, and mentorship's value in the healthcare industry. These insights also offer valuable guidance on addressing burnout and enhancing team dynamics while utilizing available resources for better practice management.

Actionable Insights
Dr. Taylor's expertise and practical advice provide invaluable guidance for medical practice leaders aiming to foster better communication, achieve work-life balance, and support their teams effectively. Here are some actionable steps based on her insights:
  1. Enhance Communication:
    • Implement regular team meetings and feedback sessions to foster open dialogue and quickly resolve issues.
    • Use clear, concise language, and listen actively and empathetically to prevent misunderstandings and enhance team dynamics.
    • Foster a culture of transparency and collaboration to navigate challenges more effectively.
  2. Achieve Work-Life Balance:
    • Set clear boundaries between work and personal life to maintain balance.
    • Recognize the signs of burnout early and take proactive steps, such as taking breaks and delegating tasks.
    • Ensure a robust support system at work and home, and participate in hobbies, exercise, and meditation to maintain mental and physical health.
  3. Promote Mentorship:
    • Seek out mentors for guidance and support in navigating complex career paths.
    • Take on mentoring roles to help develop the next generation of healthcare professionals and foster personal growth and professional development.

MGMA Resources


Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at If you have a question for our senior advisor, Cristy Good, email

Today’s podcast is sponsored by RingCentral 
RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at

Support for this podcast also comes from ilumed
ilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit to learn more.
MGMA Insights: Peer-to-Peer Conversations and Work-Life Balance with Dr. Jennifer Taylor
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