MGMA Insights: Mastering the Fine Art of Small Talk with Debra Fine
Download MP3In this episode of the MGMA Insights podcast, host Daniel Williams sits down with renowned small talk expert and author Deborah Fine to discuss her transformation from introverted engineer to communication skills coach. Debra shares her experiences developing her small talk skills and offers practical advice for effectively navigating social interactions in personal and professional settings. They also discuss updates to her book The Fine Art of Small Talk.
Key Takeaways:
-Small talk is important for developing relationships both personally and professionally. It acts as an "appetizer" to get to know someone.
-People should assume the burden of making others comfortable in conversations by asking questions, showing interest, and finding common ground.
-Ask open-ended questions and be a good listener to avoid mundane small talk and truly learn about the other person.
-Gracefully exit boring conversations when needed by using strategies like mentioning the need to greet someone else.
-Be mindful of word choices to avoid putting one's foot in their mouth or bringing up sensitive topics inappropriately.
-Find ways to stay regularly connected with family and friends, even if just through brief daily check-ins like playing Wordle together.
-An updated edition of The Fine Art of Small Talk features two new chapters that cover political conversations and managing conversations around loss.
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WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com.
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com.
Midmark
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.
With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.
Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.
RingCentral:
We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.
