Consultants Corner: Putting People First for Better Healthcare Outcomes
Download MP3In this episode, host Daniel Williams meets with Amy Lafko to explore her transformative journey from physical therapist to healthcare consultant. Listeners will learn about Amy's career progression, from her initial experiences in a trauma hospital to her pivotal roles in rehabilitation and urgent care settings and, ultimately, her shift into consulting. She shares key lessons on team building, the importance of mentorship, and her development of the people-first methodology that underpins her current consulting practice.
Key Takeaways:
- Transition from clinical physical therapy to leadership and consulting roles in healthcare
- Utilization of mentorship and continuing education to navigate career changes and leadership challenges
- Development of the people-first methodology to enhance employee satisfaction and patient care
- Strategic adaptation to hybrid and remote work environments in healthcare settings
- Emphasis on continuous learning and development, highlighted by participation in programs like the Goldman Sachs 10,000 Small Businesses initiative
- Advocacy for operational changes that prioritize team engagement and support within healthcare practices
Sources and Resources:
- Amy Lafko’s Professional Profile on MGMA
- People First: A Proven Method for an Exceptional Healthcare Practice (Book by Amy Lafko)
- Amy’s insights on emotional intelligence
- Amy on better communication
MGMA Resources:
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.
Podcast Sponsor Boost Lingo
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
