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Member Spotlight: From Kansas to Hawaii – One Healthcare Leader’s Pandemic Odyssey

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Our guest today is Erica Helsel, chief operations officer at Transformation Health Network. Erica is our first person to interview in our new MGMA podcast, Member spotlight, where we talk with practice leaders and hear their stories. If you’re interested in being interviewed, email us at podcasts@mgma.com. In our first member spotlight episode, we learn about Erica’s pandemic odyssey that took her from Kansas to Hawaii, and we learn about her role as a change agent in the healthcare world. Resources: MGMA Leaders Conference: www.mgma.com/events/medical-pra…onference/register MGMA’s Leaders Blog: mgma.com/events/medical-pract…ference/leaders-blog Entrepreneurial Operating System: https://www.eosworldwide.com/ Education offering: We want to share an exciting offering from MGMA – The Lean Six Sigma Green Belt Program. This 7-week, instructor-led online course will explore lean techniques and evaluation processes with the goal to eliminate steps that don’t add value to your organization. The Green Belt program runs from Oct. 25 – Dec. 13 and is eligible for 30 ACMPE and 30 CEU credits. Visit mgma.com/green to learn more and to register. Sponsor: This episode is brought to you by ZOLL Data Systems A.R. optimization solutions for healthcare. The ZOLL A.R. Boost solution suite increases revenue from payers and patients in compliance with the No Surprises Act while reducing front-end workload and freeing up staff for higher-value activities. Visit www.zolldata.com/arboost to learn how you can ensure no payments are left on the table. The MGMA Insights podcasts are produced by Daniel Williams, Rob Ketcham and Decklan McGee. We'd love to hear from you. Tell us what you think. Let us know if there's a topic you want us to cover or an expert you'd like us to interview. Email us at podcasts@mgma.com.
Our guest today is Erica Helsel, chief operations officer at Transformation Health Network. Erica is our first person to interview in our new MGMA podcast, Member spotlight, where we talk with practice leaders and hear their stories. If you’re interested in being interviewed, email us at podcasts@mgma.com. In our first member spotlight episode, we learn about Erica’s pandemic odyssey that took her from Kansas to Hawaii, and we learn about her role as a change agent in the healthcare world. Resources: MGMA Leaders Conference: www.mgma.com/events/medical-pra…onference/register MGMA’s Leaders Blog: mgma.com/events/medical-pract…ference/leaders-blog Entrepreneurial Operating System: https://www.eosworldwide.com/ Education offering: We want to share an exciting offering from MGMA – The Lean Six Sigma Green Belt Program. This 7-week, instructor-led online course will explore lean techniques and evaluation processes with the goal to eliminate steps that don’t add value to your organization. The Green Belt program runs from Oct. 25 – Dec. 13 and is eligible for 30 ACMPE and 30 CEU credits. Visit mgma.com/green to learn more and to register. Sponsor: This episode is brought to you by ZOLL Data Systems A.R. optimization solutions for healthcare. The ZOLL A.R. Boost solution suite increases revenue from payers and patients in compliance with the No Surprises Act while reducing front-end workload and freeing up staff for higher-value activities. Visit www.zolldata.com/arboost to learn how you can ensure no payments are left on the table. The MGMA Insights podcasts are produced by Daniel Williams, Rob Ketcham and Decklan McGee. We'd love to hear from you. Tell us what you think. Let us know if there's a topic you want us to cover or an expert you'd like us to interview. Email us at podcasts@mgma.com.
NotifyMD Podcast Ad
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.

U.S. Bank Podcast Ad
Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards.
Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.

MGMA Analytics Podcast Ad
Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics
Member Spotlight: From Kansas to Hawaii – One Healthcare Leader’s Pandemic Odyssey
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