Removing Patient Experience Friction Points to Enhance Satisfaction and Clinical Outcomes
Download MP3In this episode of the MGMA Insights podcast, we’re joined by Claude Royster (https://www.linkedin.com/in/claude-royster-7274b38/). Claude is vice president and general manager, health and wellness specialty markets at CareCredit (https://www.carecredit.com/providercenter/medical-specialties/). As Claude talks about, it’s important to understand that consumerism in healthcare is here to stay. The key to enhancing the patient experience is identifying friction points, such as the patient financial experience, and then creating systems or leveraging technology to minimize them.
You can hear Claude speak in more detail about removing patient experience friction points by accessing the free MGMA on-demand webinar.
Go to https://mgma.com/resources/resources/products/remove-patient-experience-friction-points-to-e-(1)#overview to access that webinar today.
Also, thanks to MDVIP and to CareCloud for sponsoring this week’s show.
CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment.
MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike while providing consistent, stable revenue to your practice. Learn how your group can increase patient satisfaction and loyalty by visiting mdvip.com/patientloyalty.
Also, you can accelerate your path to medical practice leadership by joining us online November 16-18 for the Digital Experience (DX)! MPE: Leaders Conference, which creates an environment where people can learn from each other, share best practices and grow together. Visit www.MGMA.com/events and register today!
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod.
MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.
Stay safe and thanks for listening.
In this episode of the MGMA Insights podcast, we’re joined by Claude Royster (https://www.linkedin.com/in/claude-royster-7274b38/). Claude is vice president and general manager, health and wellness specialty markets at CareCredit (https://www.carecredit.com/providercenter/medical-specialties/). As Claude talks about, it’s important to understand that consumerism in healthcare is here to stay. The key to enhancing the patient experience is identifying friction points, such as the patient financial experience, and then creating systems or leveraging technology to minimize them.
You can hear Claude speak in more detail about removing patient experience friction points by accessing the free MGMA on-demand webinar.
Go to https://mgma.com/resources/resources/products/remove-patient-experience-friction-points-to-e-(1)#overview to access that webinar today.
Also, thanks to MDVIP and to CareCloud for sponsoring this week’s show.
CareCloud’s free revenue cycle assessment uncovers billing mistakes, so you can see how to claim every last dollar. Get your free assessment by visiting carecloud.com/assessment.
MDVIP’s fee-based wellness program provides a better, more personalized primary care experience for patients and physicians alike while providing consistent, stable revenue to your practice. Learn how your group can increase patient satisfaction and loyalty by visiting mdvip.com/patientloyalty.
Also, you can accelerate your path to medical practice leadership by joining us online November 16-18 for the Digital Experience (DX)! MPE: Leaders Conference, which creates an environment where people can learn from each other, share best practices and grow together. Visit www.MGMA.com/events and register today!
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or find us on Twitter at twitter.com/MGMAInsightsPod.
MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.
Stay safe and thanks for listening.
CareCredit
Are your patients concerned about out-of-pocket costs? Is your practice looking for a way to help address those concerns and improve the patient experience? Then, you may want to consider offering the CareCredit credit card as a payment option. For over thirty-five years, CareCredit, a Synchrony solution, has been offering patients a way to pay for health and wellness expenses not covered by insurance. CareCredit can seamlessly integrate with your business and offer a valuable financing option for your patients so they can pay for services or products over time to help fit their budget. To learn more about how CareCredit works for you and your patients, visit www.carecredit.com/mgmapodcast.
NextGen
Looking to transform your healthcare practice with AI? NextGen Healthcare is leading the way by leveraging artificial intelligence. It is helping practices improve efficiency, streamline workflows, and enhance patient outcomes. From predictive analytics to automating routine tasks, NextGen Healthcare's AI solutions are revolutionizing the delivery of care. Don't miss out on the future of healthcare innovation. Visit https://www.nextgen.com/ today to learn how NextGen Healthcare can help you drive efficiency and elevate patient care.
Are your patients concerned about out-of-pocket costs? Is your practice looking for a way to help address those concerns and improve the patient experience? Then, you may want to consider offering the CareCredit credit card as a payment option. For over thirty-five years, CareCredit, a Synchrony solution, has been offering patients a way to pay for health and wellness expenses not covered by insurance. CareCredit can seamlessly integrate with your business and offer a valuable financing option for your patients so they can pay for services or products over time to help fit their budget. To learn more about how CareCredit works for you and your patients, visit www.carecredit.com/mgmapodcast.
NextGen
Looking to transform your healthcare practice with AI? NextGen Healthcare is leading the way by leveraging artificial intelligence. It is helping practices improve efficiency, streamline workflows, and enhance patient outcomes. From predictive analytics to automating routine tasks, NextGen Healthcare's AI solutions are revolutionizing the delivery of care. Don't miss out on the future of healthcare innovation. Visit https://www.nextgen.com/ today to learn how NextGen Healthcare can help you drive efficiency and elevate patient care.
