Gaining Insight into Post-Pandemic Patient Sentiment and Patient Engagement
Download MP3In this episode of the MGMA Insights podcast, we're joined by Sheila Dreyer Van Buskirk, vice president, research and insights at Synchrony, and Taylor Trowbridge, account director at Chadwick Martin Bailey. They’re here today to talk about patient sentiment since the pandemic began and explore how the industry’s future will be shaped by consumer perspectives.
Thanks to CareCredit and to CCSP for sponsoring this week’s show.
CareCredit, a leading healthcare credit card, helps improve the patient financial experience and health system financial performance by making it easier for patients to pay their copay, coinsurance, deductible or care not covered by insurance over time and often with promotional financing. Visit www.carecredit.com/mgma to learn more or get started today.
With packages starting at only $35, and the ability to scale as little or as much as needed, CCSP is ready to learn how you measure success and build a custom solution to meet it. Learn more at https://www.callcenter-salespro.com/.
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at https://twitter.com/MGMADaniel.
MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.
Stay safe and thanks for listening.
In this episode of the MGMA Insights podcast, we're joined by Sheila Dreyer Van Buskirk, vice president, research and insights at Synchrony, and Taylor Trowbridge, account director at Chadwick Martin Bailey. They’re here today to talk about patient sentiment since the pandemic began and explore how the industry’s future will be shaped by consumer perspectives.
Thanks to CareCredit and to CCSP for sponsoring this week’s show.
CareCredit, a leading healthcare credit card, helps improve the patient financial experience and health system financial performance by making it easier for patients to pay their copay, coinsurance, deductible or care not covered by insurance over time and often with promotional financing. Visit www.carecredit.com/mgma to learn more or get started today.
With packages starting at only $35, and the ability to scale as little or as much as needed, CCSP is ready to learn how you measure success and build a custom solution to meet it. Learn more at https://www.callcenter-salespro.com/.
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at https://twitter.com/MGMADaniel.
MGMA Insights is presented by Decklan McGee, Rob Ketcham, and Daniel Williams.
Stay safe and thanks for listening.
This episode is brought to you by Zoll Data Systems, software and data solutions for healthcare financial professionals. Zoll AR Boost is the comprehensive automated RCM optimization suite that automatically finds, corrects and verifies patient and payer information to capture more revenue, reduce administrative burden, and improve the patient financial experience. The number one Black Book-rated insurance discovery tool can discover active, billable coverage for more than 40 percent of claims. Visit https://www.zolldata.com/healthcare-financial-data/arboost to learn about the complete Solution suite.
