Insider: An Anatomy of Errors -- A Healthcare Executive's Experience as a Patient
Download MP3In this special edition of MGMA Insider, we speak with Barb Davis, Senior Vice President of Client Success at CipherHealth. Although Barb has experienced more than 30 years as a healthcare professional, she's here today to share her experience as a patient.
While on the snowy slopes of Colorado in December 2016, Barb suffered a tibial plateau fracture. During the course of multiple surgeries, Barb experienced what she now calls, "a number of near misses" and she identified numerous "opportunities for improvement."
Her article about her experience as a patient appears at https://www.mgma.com/resources/quality-patient-experience/anatomy-of-errors-my-patient-story
Key points from this podcast:
*The burden of communication should not lie with the patient
* A simple misplacement (of Barb's clothes) led to tremendous distraction
* There are plenty of opportunities for improvement of patient care at a systems level
* It's easy for a patient to experience "the Swiss cheese model" of falling right through the holes in the system
As Barb reflects on her experience, she has a newfound empathy with patients and the experiences they have in the healthcare system. As she writes, "I am sharing my own experiences to highlight the gap that still exists in patient safety, even when care teams have the best of intentions and when the patient is a knowledgeable healthcare consumer... After 30 years of experience working with physicians, nurses, and care teams, I didn’t call when I suspected that something wasn’t right... I accept responsibility for my own lack of action and can’t help but think about others: What about patients who haven’t worked in healthcare? Would they have fallen through the 'cheese' and experienced system errors that resulted in harm?"
If you have a healthcare story -- professional or personal -- that you'd like to share with us, please send us an email at podcasts@mgma.com
In this special edition of MGMA Insider, we speak with Barb Davis, Senior Vice President of Client Success at CipherHealth. Although Barb has experienced more than 30 years as a healthcare professional, she's here today to share her experience as a patient.
While on the snowy slopes of Colorado in December 2016, Barb suffered a tibial plateau fracture. During the course of multiple surgeries, Barb experienced what she now calls, "a number of near misses" and she identified numerous "opportunities for improvement."
Her article about her experience as a patient appears at https://www.mgma.com/resources/quality-patient-experience/anatomy-of-errors-my-patient-story
Key points from this podcast:
*The burden of communication should not lie with the patient
* A simple misplacement (of Barb's clothes) led to tremendous distraction
* There are plenty of opportunities for improvement of patient care at a systems level
* It's easy for a patient to experience "the Swiss cheese model" of falling right through the holes in the system
As Barb reflects on her experience, she has a newfound empathy with patients and the experiences they have in the healthcare system. As she writes, "I am sharing my own experiences to highlight the gap that still exists in patient safety, even when care teams have the best of intentions and when the patient is a knowledgeable healthcare consumer... After 30 years of experience working with physicians, nurses, and care teams, I didn’t call when I suspected that something wasn’t right... I accept responsibility for my own lack of action and can’t help but think about others: What about patients who haven’t worked in healthcare? Would they have fallen through the 'cheese' and experienced system errors that resulted in harm?"
If you have a healthcare story -- professional or personal -- that you'd like to share with us, please send us an email at podcasts@mgma.com
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Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.
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Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.
NotifyMD Podcast Ad
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
U.S. Bank Podcast Ad
Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards.
Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.
MGMA Analytics Podcast Ad
Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.
