What Disney Can Teach the Healthcare Industry About Creating a Superior Patient Experience
Download MP3In this episode of the MGMA Insights podcast, we're joined by Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake is on the faculty of the American College for Healthcare Executives and served in a variety of roles during his decades-long tenure with Disney, including five years as senior manager of healthcare at the Disney Institute. Jake is here today to talk about what healthcare professionals can learn about the patient experience by modeling aspects of the Disney customer experience.
You can hear Jake speak at MGMA’s Medical Practice Excellence Pathways Conference in April. For more information go to mgma.com/pathwaysconference
Thanks to Nuance for sponsoring this week’s show. Visit nuance.com/DAX to sign up for a livestream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization.
Also, check out MGMA’s new Medical Practice Evaluation Tool, a comprehensive, web-based assessment built around MGMA’s practice data and Body of Knowledge Visit MGMA.com/MPET for more information.
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at twitter.com/MGMADaniel
MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.
Stay safe and thanks for listening.
In this episode of the MGMA Insights podcast, we're joined by Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake is on the faculty of the American College for Healthcare Executives and served in a variety of roles during his decades-long tenure with Disney, including five years as senior manager of healthcare at the Disney Institute. Jake is here today to talk about what healthcare professionals can learn about the patient experience by modeling aspects of the Disney customer experience.
You can hear Jake speak at MGMA’s Medical Practice Excellence Pathways Conference in April. For more information go to mgma.com/pathwaysconference
Thanks to Nuance for sponsoring this week’s show. Visit nuance.com/DAX to sign up for a livestream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization.
Also, check out MGMA’s new Medical Practice Evaluation Tool, a comprehensive, web-based assessment built around MGMA’s practice data and Body of Knowledge Visit MGMA.com/MPET for more information.
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at twitter.com/MGMADaniel
MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.
Stay safe and thanks for listening.
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Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.
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This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
U.S. Bank Podcast Ad
Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards.
Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.
MGMA Analytics Podcast Ad
Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.
