Leadership Strategies for Confronting Our Implicit Biases
Download MP3Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal, Practical Management Consulting, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, providers and patients.
You can take the bias test described in the show at https://implicit.harvard.edu
Thanks to Payspan and to CareCredit for sponsoring this week’s show. Learn more about how Payspan can help deliver a better patient payment experience while optimizing practice financial management at https://payspan.com.
And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast.
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel.
MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.
Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal, Practical Management Consulting, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, providers and patients.
You can take the bias test described in the show at https://implicit.harvard.edu
Thanks to Payspan and to CareCredit for sponsoring this week’s show. Learn more about how Payspan can help deliver a better patient payment experience while optimizing practice financial management at https://payspan.com.
And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast.
If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel.
MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.
This episode is sponsored by ModMed.
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Every denied claim costs time and money to rework — for care you’ve already delivered. While payers sharpen their own AI tools, ModMed RCM Services pairs seasoned billing specialists with AI designed to help flag claims at risk before they go out the door, so your team can fix issues upfront instead of appealing after the fact. Learn more here.
