Advancing Patient Access Through Leadership and Change Management
Download MP3In this episode of the MGMA Insights podcast, we’re joined by Steve McMillen, senior manager, ECG Management Consultants, and Brian Bacak, MD, FAAFP, UCHealth Patient Line, associate vice chair for clinical affairs, department of family medicine, University of Colorado Denver School of Medicine.
They're here to talk about how patients have become increasingly savvy about how they access care, and how providers have in turn become increasingly focused on meeting these modern expectations through adaptive leadership and change management strategies.
To hear more from McMillen, Bacak and a host of other healthcare experts, register for the Medical Practice Excellence Conference at www.MGMA.com/MPEC.
Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience.
To streamline your uniform program and experience the Scrubin difference, visit mgma.scrubin.com/home
If you like the show, please rate and review it wherever you get your podcasts. So you never miss an episode, you can subscribe at one of the following platforms:
Apple Podcasts (apple.co/368IdOB)
Google Play (bit.ly/2paMqAJ)
Spotify (spoti.fi/2Nwu59p)
Stitcher (bit.ly/2NmAF1M)
MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.
In this episode of the MGMA Insights podcast, we’re joined by Steve McMillen, senior manager, ECG Management Consultants, and Brian Bacak, MD, FAAFP, UCHealth Patient Line, associate vice chair for clinical affairs, department of family medicine, University of Colorado Denver School of Medicine.
They're here to talk about how patients have become increasingly savvy about how they access care, and how providers have in turn become increasingly focused on meeting these modern expectations through adaptive leadership and change management strategies.
To hear more from McMillen, Bacak and a host of other healthcare experts, register for the Medical Practice Excellence Conference at www.MGMA.com/MPEC.
Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience.
To streamline your uniform program and experience the Scrubin difference, visit mgma.scrubin.com/home
If you like the show, please rate and review it wherever you get your podcasts. So you never miss an episode, you can subscribe at one of the following platforms:
Apple Podcasts (apple.co/368IdOB)
Google Play (bit.ly/2paMqAJ)
Spotify (spoti.fi/2Nwu59p)
Stitcher (bit.ly/2NmAF1M)
MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.
U.S. Bank Podcast Ad
Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards.
Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.
MGMA Analytics Podcast Ad
Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.
NotifyMD Podcast Ad
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
This episode is brought to you by NotifyMD — the patient access solution built for healthcare professionals. You work hard to care for your patients, and NotifyMD helps you do just that. Their communication experts handle calls, schedule appointments, provide nurse triage, and more — all available 24/7. NotifyMD integrates seamlessly with platforms like athenahealth and Epic and meets the industry’s highest security standards, so you can trust that patient information stays private and protected. Learn more at notifymd.com.
U.S. Bank Podcast Ad
Cash flow challenges like delayed insurance payments, unpaid patient bills, and rising administrative costs can weigh heavily on medical practices. U.S. Bank understands. That’s why their Business Card Consultants work with practices to improve payment strategies and maximize rewards.
Stop by booth #222 at the MGMA Leaders Conference to learn more, or visit usbank.com/bankerconnect to schedule an on-site meeting with a consultant.
MGMA Analytics Podcast Ad
Are your decisions driven by gut instinct—or by real data? With MGMA Analytics, you’ll have the benchmarking and business intelligence tools to guide smarter strategies. From provider compensation to operational costs, MGMA Analytics delivers the industry’s most trusted data. So whether you’re adjusting staffing, setting salaries, or planning for growth, you can make your next move with confidence. Learn more at mgma.com/analytics.
